Privacy Policy

1. Who we are

This website and the Advora service are operated by wingo ai, trading as Advora. wingo ai is the data controller responsible for your personal data when you use our website and services.

2. Information we collect

We collect and process the following categories of personal data:

• Identity and contact data: name, email address, and any information you provide when signing up or contacting us.
• Account data: login credentials, subscription status, and service preferences.
• Usage data: features you use, generated creatives, prompts, and how you interact with the service.
• Technical data: IP address, browser type and version, device identifiers, operating system, and cookies.
• Support data: messages, tickets, and feedback you send us.
• Payment data: we do not collect or store complete payment card details. Payments are processed by our Merchant of Record, Paddle.com. We receive subscription and billing status from Paddle.

3. How we use your data

We use your personal data to:

• Provide, operate, and improve the Advora service;
• Create and manage your account and subscriptions;
• Process payments and subscriptions through Paddle;
• Respond to support requests and communicate with you;
• Maintain security, prevent fraud, and enforce our terms;
• Analyze usage to improve features and user experience;
• Send marketing communications, only where you have consented.

4. Legal basis for processing

We process personal data on the following legal bases: performance of a contract with you; our legitimate interests in operating and improving our service; your consent (for marketing cookies and communications); and compliance with legal obligations.

5. Who we share data with

We share personal data only where necessary and with appropriate safeguards:

• Service providers: hosting, analytics, error reporting, customer support, and email delivery providers.
• Paddle.com: our Merchant of Record for sale of the product, subscription management, payments, tax compliance, and invoicing.
• Professional advisers: legal, accounting, and insurance providers when required.
• Authorities: regulators, courts, or law enforcement when required by applicable law.

6. International transfers

Some of our service providers are located outside the United Kingdom and European Economic Area. When we transfer personal data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions approved by relevant regulators.

7. Data retention

We keep personal data for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. When data is no longer needed, we delete or anonymize it securely.

8. Your rights

Depending on your location, you may have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and to request data portability. You may also withdraw consent for marketing at any time. To exercise your rights, contact us using the details below.

9. Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. No online service can guarantee complete security.

10. Cookies

We use cookies and similar technologies for essential service functionality, analytics, and, where permitted, marketing. You can manage cookie preferences through your browser settings.

11. Children

Advora is not intended for children under 16. We do not knowingly collect personal data from children under 16.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated date. Continued use of the service after changes means you accept the revised policy.

13. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us at support@advoraapp.lovable.app.