Refund Policy

30-day money-back guarantee

We want you to be happy with Advora. If you are not satisfied with your subscription for any reason, you may request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and follow Paddle's refund request process, or
• Contact us at support@advoraapp.lovable.app with your order details and we will help coordinate the refund with Paddle.

Refund timing

Approved refunds are typically processed within 5 to 10 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.

What is covered

This 30-day money-back guarantee applies to subscription fees paid directly to Advora through Paddle. It does not cover third-party services, custom work, or fees charged by your payment provider.

After the refund period

Refund requests made after the 30-day period are handled on a case-by-case basis and are not guaranteed. Any refund outside the guarantee period remains at the sole discretion of wingo ai and Paddle.

Cancellations

You can cancel your subscription at any time through your Paddle account or by contacting us. Cancellation stops future charges; it does not automatically refund prior payments.

Questions

If you have any questions about this Refund Policy, please contact us at support@advoraapp.lovable.app.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.